Being the prime ULB of the state Bhubaneswar Municipal Corporation has its dedicated PR and Communication cell. Since inception of the ULB it has been discharging its own PR and Communication activities where an Officer of Deputy Commissioner level remains in charge of PR and Communication. Presently the cell is headed by Deputy Commissioner, PR and Communication. The cell functions under the designated officer where experts in Public Relation, Communication and Media Management (e.g. Social Media), and Grievance are placed to support the PR and Communication activities of BMC.
As an important part of PR and Communication initiative services under Grievance redressal plays a vital role. The system has designated Officer under the Deputy Commissioner PR and Communication. Grievance is received through different tools and means like direct complaints over toll free no. 18003450061, Social media and dedicated email “firstname.lastname@example.org”. Information from all these sources are taken into BMC grievance redressal system for its timely response.