Being the prime ULB of the state Bhubaneswar Municipal Corporation has its dedicated PR and Communication cell. Since inception of the ULB it has been discharging its own PR and Communication activities where an Officer of Deputy Commissioner level remains in charge of PR and Communication. Presently the cell is headed by Deputy Commissioner, PR and Communication. The cell functions under the designated officer where experts in Public Relation, Communication and Media Management (e.g. Social Media), and Grievance are placed to support the PR and Communication activities of BMC.

Important activities include:
  1. Regular interaction with media representative regarding their queries and event management.
  2. Reporting BMC events to print and digital media, responding to the media / citizens’ views.
  3. Citizen engagement activities to collect and collate views on different development initiatives.
  4. Organising campaigns on different topics and policy issues, documentation of initiatives, Awareness on sanitation and vector borne disease.
  5. Holding community meetings, conducting different smart activities like Patha Utsav, Ekamra walk( heritage walk) , managing water Kiosks to prevent heat stroke, cleanliness drive.
  6. Promoting BMC initiatives/ activities/ projects through social media along with citizen awareness through graphics and creatives; updating BMC events through publication E-Varta, the monthly E news letter of BMC.

Citizen Grievance Redressal

As an important part of PR and Communication initiative services under Grievance redressal plays a vital role. The system has designated Officer under the Deputy Commissioner PR and Communication. Grievance is received through different tools and means like direct complaints over toll free no. 1929, Social media and dedicated email “grievance@bmc.gov.in”. Information from all these sources are taken into BMC grievance redressal system for its timely response.